We stand behind the high quality of our products and offer a one-year warranty on parts and labor.
The Seller (SSC Controls) warrants that products manufactured and sold by the Seller shall be in accordance with the Seller's specifications and free from defects in material and workmanship for a period of one year from the date of delivery to the Buyer, if used under normal circumstances, and provided any defect(s) are not the result of: (a) installation method; (b) user or third-party abuse or misuse of the product; (c) failure to adhere to Seller's instructions; or (d) wear or deterioration due to environmental conditions or damage caused by the user. Alteration or modification of the product as delivered initially to the Buyer from the Seller (beyond standard installation requirements) will void this warranty.
The above is the sole and exclusive warranty of the Seller; there are no other warranties, either express or implied, as to any matter whatsoever, including, without limitation, the implied warranties of merchantability or fitness for particular purpose. The sole and exclusive remedy of Buyer for any breach of warranty by Seller shall be that Seller shall provide, upon confirmation of the defective condition of the subject unit, repair or replacement for each defective unit manufactured and sold by Seller to Buyer, to be determined by the Seller, at no cost to the Buyer except shipping charges of the product from the Buyer to the Seller. The buyer will also be responsible for return shipping costs from the Seller to the Buyer if the product is not found to be covered under warranty.
In no event shall Seller be liable for consequential or indirect damages, economic losses, loss of use, lost profits, down time, or damages due to delay, whether by reason of breach of warranty, breach of contract, negligence, strict liability, or otherwise.
Satisfaction Guarantee and Return Policy
The SSC Controls Company is committed to providing quality products to our customers. If you are not satisfied with a product that you have purchased within 30 days of your receipt of the product, and the product has been maintained in its original saleable (new) condition, simply return it to SSC Controls and we will refund the purchase price of the product (not including shipping costs). The buyer is responsible for all return shipping costs. Items purchased which qualified for free shipping and are later returned will have the original shipping cost deducted from the purchase price of the product. Returned product or packaging which is received by SSC Controls in used or otherwise damaged condition will be subjected to repair costs which will be paid by the buyer and / or may not be accepted for repair or return, at SSC’s discretion. Customized or special items will be subject to a return processing fee to be determined as appropriate by SSC Controls. Please call 1-440-205-1600 to obtain a returned goods authorization (RGA) number if you would like to return a product.